Information on performances and event tickets

This is a simple guide to the online purchase with Vivaticket.
If these suggestions are not helping with your problem, please check the F.A.Q. section to check the most frequently asked questions about our service, or fill in the Help and Assistance form and you will receive an answer within 24 working hours.
Our technical assistance service operates from Monday to Friday from 9 am to 6 pm, holidays excluded.

HOW TO PURCHASE ONLINE

1. EVENT SEARCH
2. REGISTRATION
3. TICKET SELECTION
4. SEAT ASSIGNATION
5. CART
6. PAYMENT
7. PAYMENT RECEIPT
8. TICKET COLLECTION

1. EVENT SEARCH
   • Simple Search: there is a search box on every page of the site, home page included.
     • Insert the relevant key words for the event title or artist in the EVENT box and/or the relevant key words for the venue (for example a theatre, stadium, museum...) or city/province in the PLACE box.
     • If you wish, you can limit your search to a specific category or a certain time period; to do this, choose the relative options from the drop-down menu. After setting the desired criteria, either click on SEARCH or use the Enter key on your keyboard.
       
     For more specific searches you can access the advanced search page with a simple link.
   • Advanced Search: you will find the link to the advanced search page on the right of the simple search box. Advanced search allows you to use more specific search criteria, to help you find exactly what you are looking for.
     • You can insert a key word in the EVENT box and state if it refers to the TITLE or the ARTIST; if you want to search all the boxes choose the ALL option.
     • You can insert a key word in the PLACE box and state if it refers to the EVENT VENUE (for example a theatre, a stadium, a museum, ...) to the CITY/PROVINCE or the REGION; if you want to search all the boxes choose the ALL option.
     • You can limit the search to one or more CATEGORIES or SUBCATEGORIES: tick the box related to the required category.
     • You can choose the time PERIOD for your search to be related to.
     • You can also define your search by choosing one or more of the following available options: pick ON SALE to search for events currently available for sale, ON SALE SOON for events which will be soon available for sale, INFORMATIVE EVENTS for events not currently available for the online sale but for which you can see information and details, and LAST MINUTE ONLY for the special last minute price events. By picking SUBSCRIPTIONS ONLY you will only get season ticket sales (remember that both LAST MINUTE and SUBSCRIPTIONS events are also available as ON SALE events).
     • When you have set all the criteria you require, click on SEARCH.
   back on top
2. REGISTRATION
   
   • You can log in by clicking on the LOGIN link (which is always shown on the top right corner of every page) or on the "Sign In or Register" button shown on the event price chart, and provide your username and password.
   • You will be asked to fill in the missing details and check everything up.
   • You can edit your personal details at all times by clicking on your Username in the User area (which is always shown on the top right corner of every page) or from the My Vivaticket - My Details section.
   • If you forgot your access details, you can retrieve them at any time through the "Retrieve details" page, by providing the e-mail address related to your account. We'll send you all of the details via e-mail.
   back on top
3. TICKET SELECTION
   
   • Once you have found the required event, you can book and purchase your tickets. You will get to a general information page which shows the venue details on the left (venue name, address, city, telephone number, e-mail, ticket collection information etc.) and all of the information and description of the chosen event on the right.
   • To purchase regular or season tickets choose the event date from the drop-down list or the type of subscription you are interested in and click on the BUY button.
   • You must authenticate to buy tickets. For further information read the Registration section.
   • For the Last Minute purchases, the system allows you to buy tickets at a reduced price on the same day the event takes place. You will recognize this promotion by checking the single Last Minute price in the price chart.
   • There are two different ways to choose seats:
     1. BEST SEAT
        Seat assignation is managed by an automated system (Best Seat) that gives the user the best seats available when purchasing, according to the selected price range.
        • The purchase page summarizes the sector descriptions (Stalls, Boxes, Circles, The Gods etc), available seats, full and reduced prices (when available) and purchaseable seats.
          Right below the purchasing chart there is a venue plan showing available seats for every sector and price.
        • Click on the sector you are interested in purchasing tickets for, pick the price and the number of required seats.
        • Insert the control code to process your booking. That is a six-digits number you'll have to copy in the related box to grant your booking security). Then, click on the BUY ONLINE button.
        • The total price of your purchase, including service commissions and 20% VAT charge, is then shown.
     2. MANUAL CHOICE
        For many events you will be able to pick the seats you wish to buy by clicking on the squares on the venue plan directly.
        • Once the seats have been selected, a price chart is shown right below the plan, with the number of seats you chose for every sector, the full fare and, when available, the choice to convert a regular fare into a reduced one.
        • The total price of your purchase, including service commissions and 20% VAT charge, is then shown.
        • To reset the selection, just click on the Cancel button.
        • Insert the control code to process your booking. That is a six-digits number you'll have to copy in the related box to grant your booking security). Then, click on the BUY ONLINE button.
        You will be able to change the seat choice method at any time by clicking on the related tab.
   back on top
4. SEAT ASSIGNATION
   • The further step is a summary page detailing the best seats you have automatically been assigned by the system, showing their price, advance sales and commission charges (if applied) for the Internet presale service.
   • Assigned seats are highlighted in red on the graphic plan. If the seats you have been assigned by the Best Seat system during the purchase procedure do not satisfy you, you can cancel the transaction immediately simply by avoiding to confirm the purchase, and get back to have a brand new seat assigned.
   • If you wish to keep the seats, click on CONFIRM within 2 minutes.
   • You will then get to the secure payment page, from which you can carry out your payment via credit card in accordance with the details you will find in the PAYMENT section below.
   back on top
5. CART
   • Your cart gathers a summary of all of your bookings.
   • If your cart contains a single transaction, seats will be at your disposal for:
     • 24 hours unless there's a different indication on the confirmation page summarizing the seats you've been assigned
     • within the time limits showed onto the confirmation page for Teatro alla Scala
     • 10 minutes for Last Minute.ticket purchases
   • If your cart contains two or more transactions, seats will be at your disposal for:
     • 1 hour unless there's a different indication on the confirmation page summarizing the seats you've been assigned
     • 10 minutes for Last Minute ticket purchases
   • If you can't succeed in confirming payments for your transactions within the time limit assigned by the system, your reservation will be automatically cancelled and seats will be put back on the sale system for a brand new booking process.
   • If you wish to delete some seats, check the ones you are not interested in and click on the DELETE button.
   • If you wish to continue with your shopping and add more ticket events to your cart, click on the BOOK MORE button.
   • If you want to delete all of your bookings and empty your cart, click on the EMPTY button.
   • Click on the CONFIRM button to proceed onto the payment page.
   back on top
6. PAYMENT
   • You can pay for your online reservation either with your Credit card or via PayPal, or via Pago InConto if you are an Intesa Sanpaolo bank customer.
     1. CREDIT CARD PAYMENT
        • You can pay your online transactions with VISA, MASTERCARD, DINERS, AMERICAN EXPRESS and Moneta Online. Revolving cards are only accepted if previously enabled for online purchases and if they belong to any of the partners stated above (VISA, MASTERCARD, DINERS, AMERICAN EXPRESS, Moneta Online).
        • To grant you the utmost security, your online purchase transactions are carried out using a secure server which adopts the SSL (Secure Socket Layer) protection system. Credit card transactions are competely safe since neither the dealer nor the company running the sales service know the Credit Card numbers. These Codes are only used to pay transactions corresponding to a single amount and transaction code; if the payment is successfully completed we will receive a receipt number from our acquirer.
        • For each transaction code you have 4 possible attempts to pay by credit card. If the 4 attempts have been used unsuccessfully it won't be possible to retrieve the transaction.
        • Provide your full credit card number onto the Credit Card field.
        • Choose your card expiry date from the Expiry Date drop-down menus.
        • Provide the three-figures code you find in the back of your card onto the CVV2 box. (The CVV2 code is required for ANY credit card type).
        • Choose your card type from the Type of Card drop-down menu. Revolving cards are only accepted if previously enabled for online purchases and if they belong to any of the partners stated above (VISA, MASTERCARD, DINERS, AMERICAN EXPRESS, Moneta Online).
     2. PAYPAL PAYMENT
        • You can pay for your online reservation with PAYPAL from the payment page by clicking on the "cassa veloce PAYPAL" button.
        • Once you logged in, just check all of the purchase information and confirm the payment.
        • If the payment is confirmed you will be immediately redirected on the Vivaticket purchase receipt and only need to click on the CONFIRM THE PAYMENT button to check out.
     3. INTESA SANPAOLO PAGO INCONTO PAYMENT
        • You must be a Intesa SanPaolo customer to access this feature.
        • You can access your Intesa SanPaolo home banking servive from the payment page by clicking on the "Pago Inconto" button.
        • Once you logged in, just check all of the purchase information and confirm the payment.
        • If the payment is confirmed you will be immediately redirected on the Vivaticket purchase receipt.
   • If the payment is not carried out immediately and you wish to confirm it later, you must write down your TRANSACTION CODE which identifies the purchase and is automatically assigned to every reservation. That's why we suggest you either to write it down immediately, or to print the page on which it is shown.
   • You can retrieve your reservation and pay for it in a latter time in two ways:
     Log in to Vivaticket and access your "My Vivaticket - My Purchases" area and check your reservation statuses. Click on the transaction code of the reservation you wish to pay for, and you will thus access the check out page.
     1. Click on the Retrieve Reservation link always available on every page footer. Provide your transaction code in the related box and click on ENTER to access the check out page.
   back on top
7. PAYMENT RECEIPT
   • If payment has been correctly carried out you will see a PURCHASE RECEIPT stating that your transaction has been confirmed and summarizing all of the bookings. You will see a single receipt for every single event you purchased for, that comes in a single sheet when printed. Check every receipt to see all of your booking details, know how to collect your tickets or how to print your ticket at home.
   • You will receive an automated confirmation e-mail message within half an hour since your payment has been accepted.
   • If you fail to receive the confirmation e-mail, make sure that your e-mail box is not exceeding your quota, or that your spam filters are not blocking the message, which is however neither mandatory nor binding for your purchase confirmation.
   • You can check your purchases, your reservation statuses, transaction codes and purchase receipts from your MY VIVATICKET - MY PURCHASES section.
   • Click on the View Receipt link always available on every page footer in order to check and print your purchase receipts at any time.
   • Print your purchase receipt or write down your transaction code as you will need them to collect your tickets at the box office. For Teatro alla Scala, tickets are sent to your home address via traditional mail, but in case you miss the delivery you will be able to collect the ticket duplicates at the box office with your purchase receipt.
   • You can also print a receipted bill for commission fares (when applied) by clicking on the related link on top of your receipt.
   back on top
8. TICKET COLLECTION
   • How do I get my tickets?
     Ticket collection method is shown on your purchase receipt. There are different methods, according to the event type:
     1. BOX OFFICE COLLECTION:
        User must show up at the Box Office from an hour before the performance starting time with a print of his purchase receipt or his transaction code and a valid ID.
     2. TICKET MAIL DELIVERY:
        For some special events Charta runs a mail delivery service. It is important to write down a correct address in the personal details form because this is where tickets will be sent.
        Teatro alla Scala takes care of ticket mail deliveries itself, all over the world. There is no additional fare for this service and Charta cannot be held responsible for missing deliveries.
     3. FAST TICKET:
        For some peculiar events, Vivaticket gives you the chance to print your tickets at home just like you were a box office. Don't forget you will only be allowed to print them once, and they must be kept safe just like they were "regular" tickets.
   back on top